Refund Policy

30-day money-back guarantee

Pillars Core Enterprise offers a 30-day money-back guarantee on new subscription purchases of the PillarsCore Enterprise platform. If you are not satisfied with your purchase, you may request a full refund within 30 days of your original order date.

How to request a refund

Our order process and payments are handled by our online reseller and Merchant of Record, Paddle.com. To request a refund:

• Visit paddle.net and locate your order using the email address used at checkout, or
• Email our support team at support@pillarscore.africa with your order reference and the reason for the request.

Refunds are issued to the original payment method by Paddle. Processing times depend on your bank or card network and typically take 5–10 business days.

After 30 days

After the 30-day window, subscriptions may be cancelled at any time to prevent future renewals. Cancellations take effect at the end of the current billing period; already-paid periods are not automatically refunded. If you believe your circumstances warrant a refund outside the guarantee window (for example, a service issue on our side), please contact support — we review requests on a case-by-case basis together with Paddle.

More information

See Paddle's Refund Policy and Buyer Terms, and our own Terms & Conditions and Privacy Notice.