Refund Policy

30-day money-back guarantee

Pillars Core Enterprise offers a 30-day money-back guarantee on new subscription purchases of the PillarsCore platform. If you are not satisfied with your purchase, you may request a full refund within 30 days of your original order date.

How to request a refund

Card, mobile money, bank and USSD payments are processed on our behalf by Paystack. Pillars Core Enterprise is the merchant of record for all subscriptions. To request a refund:

• Email our billing team at pillarscoreenterprise@gmail.com with your invoice number, payment reference and the reason for the request, or
• Open Billing Centre → Payment History inside your PillarsCore account, download the receipt and attach it to your request.

Approved refunds are returned to the original payment method through Paystack. Processing times depend on your bank, card network or mobile money provider and typically take 5–10 business days.

After 30 days

After the 30-day window, subscriptions may be cancelled at any time to prevent future renewals. Cancellations take effect at the end of the current billing period; already-paid periods are not automatically refunded. If you believe your circumstances warrant a refund outside the guarantee window (for example, a service issue on our side), please contact support — we review every request on a case-by-case basis.

More information

See our Terms & Conditions and Privacy Notice for the full contractual position on billing, renewals and cancellations.