Acceptable Use Policy

This Acceptable Use Policy ("AUP") governs your use of the PillarsCore Enterprise platform operated by Pillars Core Enterprise. By accessing the platform you agree to this AUP in addition to our Terms & Conditions.

1. Permitted usage

The platform is licensed to regulated and legitimate financial institutions and their authorised staff for the purpose of operating core banking activities — customer management, savings, loans, accounting, compliance, and reporting — within the plan you have subscribed to.

2. Prohibited activities

You must not use the platform to:

• Break any law, regulation, or third-party right in any jurisdiction.
• Facilitate fraud, deception, or misrepresentation of any kind.
• Launder proceeds of crime, finance terrorism, evade sanctions, or otherwise breach AML/CFT obligations.
• Perform, attempt, or facilitate cyber attacks — including denial-of-service, credential stuffing, brute force, injection, or malware distribution.
• Reverse engineer, decompile, disassemble, or derive source code or models from the platform except to the extent permitted by mandatory law.
• Abuse the API — excessive requests beyond your plan limits, scraping, resale of data, or circumvention of rate limits and quotas.
• Share accounts, credentials, or MFA factors between people or resell access.
• Bypass, disable, or interfere with security features, audit logs, or access controls.
• Upload content that is illegal, infringing, defamatory, or harmful.

3. Fraud & financial crime

You are responsible for operating your own KYC, AML, sanctions screening, and transaction monitoring controls in line with the regulator in your country. PillarsCore provides tools — you must configure and use them.

4. Security violations

Suspected security incidents, credential theft, or vulnerabilities must be reported immediately to security@pillarscore.africa. Do not attempt to test the security of the platform without prior written authorisation.

5. Enforcement

We may investigate suspected breaches, suspend or terminate access, preserve evidence, and cooperate with law enforcement. Serious or repeated violations may result in immediate termination without refund.